For all the customizable package, meeting your specific requirements are taken
care of easily. The software is extremely flexible which makes the application
very scalable. Continuous up gradations in the software done by our
highly committed R&D team makes our software feature rich, dynamic
and future tuned as we come up with value additions in the software
even before our competitors can even think of it.
Support services provided by Softtech Software pvt.ltd.includes
Both on-site and off-site support are provided as per requirements.
Tele support, mails and correspondences/fax and support via email
comprises of the main off-site support techniques.
A remote sever administration support enables campus care to be accessed
at any of our clients end through the our sever which can be logged in by
our system administrator. A chat server is also provided to smoothen
communication between the user and the our system administrator across
any part of the world.
In order to make the system operational, site visits may be necessary during the initial phase of the implementation period.
Minor changes in the reports and other aspects shall be taken care of by our development center and sent across through email.
Complete training and user manuals are provided to all our customers for easing the implementation process.
After Warranty Support- Annual Service Level Agreement
Like any other technical system maintenance service is required for the
installed software, but the maintenance method and technology is different
from other technical system. The development of the software is being
done and the purpose full customization of the package is carried out
in the our development center. Functionality of the software varies
from institution to institution. Even minor modifications need proper
documentation and records to ensure support in the future.
Basically the maintenance takes place at the developer end and needs the
maintenance of its Technical design, drawings, coding(source code), all
modification/updates pertaining to individual educational institutions
in hard/soft copies, Soft copies need regular and multiple back up
since hard wares are likely to fail at any moment. Technical team
who knows the functionality of your institutions software and well
versed with its coding. Record of the users and their capability
is also need to be maintained, while contacting the user those need
to be kept in mind. In order to modify and to maintain the software
we need to maintain the developing and maintenance team.
Hence we shall get into a service level contract in order
to ensure smooth support for the installed software for the
years to come.