Support

Back bone of the software

For all the customizable package, meeting your specific requirements are taken care of easily. The software is extremely flexible which makes the application very scalable. Continuous up gradations in the software done by our highly committed R&D team makes our software feature rich, dynamic and future tuned as we come up with value additions in the software even before our competitors can even think of it.

Support services provided by Softtech Software pvt.ltd.includes

  1. Both on-site and off-site support are provided as per requirements.
  2. Tele support, mails and correspondences/fax and support via email comprises of the main off-site support techniques.
  3. A remote sever administration support enables campus care to be accessed at any of our clients end through the our sever which can be logged in by our system administrator. A chat server is also provided to smoothen communication between the user and the our system administrator across any part of the world.
  4. In order to make the system operational, site visits may be necessary during the initial phase of the implementation period.
  5. Minor changes in the reports and other aspects shall be taken care of by our development center and sent across through email.
  6. Complete training and user manuals are provided to all our customers for easing the implementation process.

After Warranty Support- Annual Service Level Agreement

Like any other technical system maintenance service is required for the installed software, but the maintenance method and technology is different from other technical system. The development of the software is being done and the purpose full customization of the package is carried out in the our development center. Functionality of the software varies from institution to institution. Even minor modifications need proper documentation and records to ensure support in the future.

Basically the maintenance takes place at the developer end and needs the maintenance of its Technical design, drawings, coding(source code), all modification/updates pertaining to individual educational institutions in hard/soft copies, Soft copies need regular and multiple back up since hard wares are likely to fail at any moment. Technical team who knows the functionality of your institutions software and well versed with its coding. Record of the users and their capability is also need to be maintained, while contacting the user those need to be kept in mind. In order to modify and to maintain the software we need to maintain the developing and maintenance team. Hence we shall get into a service level contract in order to ensure smooth support for the installed software for the years to come.